Privacy Notice

Effective date: March 1, 2023

PureCloudOps ’s mission is to help you see and manage your AWS infrastructure better. In the process of sales, billing, access management and monitoring, we may collect information that is considered personable. We recognize the importance of privacy and your rights, and we want you to feel confident about using our services and in your interactions with us. We want you to find PureCloudOps invaluable, but if you do not agree with this policy then please do not access or use the Website or Application.

The sections below contain the information you may want to know about this topic. We’ve tried to make them as straightforward as possible, but we realize it’s a lot of information. If you still have any questions, please reach out to us via email.

Introduction.

This privacy notice (“Privacy Notice” or “Notice”) describes how PureCloudOps Corp (“PureCloudOps”, “we”, or “us”) collects, uses, and discloses your Personal Data. Throughout this document, we will use a few terms to describe various products and roles:

• “Website” means all of the text, data, information, software, graphics, photographs and more that we and our affiliates may make available to you, plus our websites and any services, extensions, plug-ins, software, or applications (including PureCloudOps Website Application) that we may provide to you.
• “Users” are the people who have created a PureCloudOps account.
• “Viewer” is a person who visits the Website but may or may not be a User or Invitee.

Any terms defined in the Terms of Use and not otherwise defined in this Privacy Notice are hereby adopted by reference in this Privacy Notice.

Applicability.

This Privacy Notice applies to Personal Data PureCloudOps collects when you visit or use our Website as described in the “Information We Collect” section of this Privacy Notice below. PureCloudOps is the controller of that Personal Data. This Privacy Notice does not apply to Personal Data within Customer Data, such as information a User collects about an Invitee when an Invitee books a meeting using our services. We process Personal Data within Customer Data on our customers’ behalf as a processor or service provider. If you are an Invitee and have questions about how your data is processed by our customers or wish to exercise your rights with respect to that data, you must reach out to the User who collected your information. If you contact us about Personal Data within Customer Data, we will promptly notify the relevant customer who collected your data of your inquiry.

Information We Collect.

We collect information about you directly from you and automatically through your use of our Website and Application. To help you protect yourself and your information, we encourage you to provide and collect only that information that is necessary for using our Website and Application.

PureCloudOps is not directed to children at any years of age, and we do not knowingly collect Personal Data from children under 18. If we discover that a child under 18 has provided us with Personal Data, we will promptly delete such Personal Data from our systems and deactivate the related account.

Information You Provide.

PureCloudOps collects the following information, either directly from Users or Viewers, or through third parties (for example, PureCloudOps uses vendors like Stripe as a Website subprocess that collects and processes your Personal Data on PureCloudOps ‘s behalf) regarding Users or Viewers.

• AWS Configuration and monitoring data. This is the information that you provide to configure our system to monitor. This includes email address to send data to.
• Account and Billing Information. Users provide PureCloudOps with certain information, including name, email address, and username, when you set up your account. Our third-party payment processors will collect and store your billing address and credit card information. We store the last four digits of your credit card number, card type, expiration date, and its related postal code.
• Marketing Information. Users or Viewers interested in PureCloudOps’ services may contact us through forms made available on the Website and voluntarily give information such as name, work email, phone number, company, and role. Users or Viewers interested in our newsletter may also submit their name and email addresses to join our mailing list. We also receive other similar information provided by you if you participate in an event hosted by PureCloudOps or its partners (such as webinars) and in your interactions with our social media accounts.

Information Collected Automatically From You.

We and our Service Providers use Cookies, pixels, web beacons, and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device (subject to your consent, opt-out preferences or other appropriate legal basis where legally required). Using these technologies helps us customize your experience with our Website, improve your experience, tailor marketing messages, and help us detect and prevent fraud and security risks. Here is more specific information about the types of information we collect:

• Log & Device Data. When you use PureCloudOps , our servers automatically record certain information (“log data”), including information that your browser sends whenever you visit our Website. This log data may include the web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or approximate location. We do not link the log data we collect to any other personal information. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.
• Cookie Data. Depending on how you’re accessing our services and subject to your consent, opt-out preferences, or other appropriate legal basis where legally required, we may use “Cookies” (a small text file sent by your computer each time you visit our Website, unique to your PureCloudOps account or your browser) or similar technologies to record log data. When we use Cookies, we may use ‘session’ Cookies (that last until you close your browser) or ‘persistent’ Cookies (that last until you or your browser deletes them). For example, we may use Cookies to keep you logged into PureCloudOps. Some of the Cookies we use are associated with your PureCloudOps account (including Personal Data about you, such as the email address you gave us), and other Cookies are not. PureCloudOps provides a centralized cookie management service across the entire PureCloudOps application. You can find the link to manage your cookie preferences at the bottom of the PureCloudOps homepage under “Support” or under “Account Settings” within your PureCloudOps Website account.
• Usage Data. When you use our scheduling platform as a User, we collect certain information about how you use the platform. We aggregate this information and use it to help us monitor and improve the Services, such as to determine which features are most popular amongst our Users, and which features could be added or improved.
• Third-Party Tools. Subject to your consent, opt-out preferences, or other appropriate legal basis where legally required, we use third-party Service Providers such as Google Analytics to provide certain analytics and Viewer interactions services to PureCloudOps in connection with our operation of our website or Application, including the collection and tracking of certain data and information regarding the characteristics and activities of visitors to PureCloudOps. You may opt-out of relevant cookies using opt-out features on their respective websites.

Certain third-party tools may not be opted out of and are essential to our service. For example, PureCloudOps has implemented Google reCAPTCHA to help prevent spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for purposes of providing, maintaining, and improving reCAPTCHA and for general security purposes. This information is not used by Google for personalized advertising. Your use of reCAPTCHA Enterprise is subject to Google’s Privacy Policy and Terms of Use.

We also use Google authentication. Consent and privacy policy for Google can be read here: https://console.developers.google.com/ Also, Google Terms https://cloud.google.com/terms/.

How We Use Your Information.

We may use information that we collect about you, including Personal Data, to:

• Provide the PureCloudOps Website Service. We will use your information to provide our Website to you, including to facilitate scheduling; create and manage your account; respond to your inquiries; prevent or address service errors, security, or technical issues; analyze and monitor usage; prevent spam, fraud and abuse on the Website; and for other customer service and support purposes. We use the payment information you provide to us to alert you of past, current, and upcoming charges, to allow us to present the billing history to you on your billing page on the Website, and to perform internal financial processes, such as looking at the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge. For EU / UK purposes, our legal bases for processing are performance of a contract and legitimate interests.
• Understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products. For EU /UK purposes, our legal basis for processing is legitimate interests.
• Communicate with you.

Service-related communications. We may send you service and administrative emails to ensure the service is working properly. We will also email you regarding your calendar appointments. These messages are considered part of the service and you may not opt out of these messages. For EU/UK purposes, our legal basis for processing is performance of a contract.

Promotional. Subject to your opt-out preference and subscription, we may send you emails about new product features or other news about PureCloudOps or on topics we think would be relevant to you. You may opt out of receiving these communications at any time. Visit the ‘Your Rights and Choices’ section below. You may receive marketing communications if you have used the same email address to sign up for them previously or to manage your account if you are a PureCloudOps User. For EU/UK purposes, our legal basis for processing is consent.

Responding to your requests. We will also use your information to respond to your questions or comments. For EU/UK purposes, our legal bases for processing are performance of a contract, legitimate interests and/or compliance with a legal obligation.

Administrative. We may contact you to inform you about changes in your services, our service offering and other important service-related notices, such as changes to the Notice or about security or fraud notices. For EU/UK purposes, our legal bases for processing are performance of a contract, legitimate interests, and/or compliance with a legal obligation.

• Protecting Rights and Interests. We will use your information to protect our rights and interests as well as the rights and interests of our Users and any other person, as well as to enforce this Notice or our Terms of Use. For EU/UK purposes, our legal basis for processing is legitimate interests.
• Legal Compliance. We may use your information to comply with applicable legal or regulatory obligations, including complying with requests from law enforcement or other governmental authorities, or in legal proceedings involving PureCloudOps. For EU/UK purposes, our legal basis for processing is compliance with a legal obligation.
• Other. We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent where legally required. For EU/UK purposes, our legal basis for processing is consent.

With Whom We May Share Your Information.

We may share information we collect about you, including Personal Data, in the following ways:

• With third-party Service Providers, agents, contractors, or government entities. We use other companies, agents, or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing services and communicating with you. We may engage Service Providers to process credit card transactions or other payment methods. We may also engage Service Providers to provide services such as monitoring and developing PureCloudOps services; aiding in communications, infrastructure, and IT services; customer service; debt collection; analyzing and enhancing data. These Service Providers may have access to your Personal Data or other information to provide these functions. In addition, some of the above-listed types of information that we request may be collected by third-party Service Providers on our behalf. Microsoft is one of PureCloudOps ’s Service Providers. You may review Microsoft’s Privacy statement here.
• We may share information with Service Providers and government entities for legal, security, and safety purposes. This includes sharing information to enforce policies or contracts, address security breaches, and assist in the investigation of fraud, security issues, or other concerns.
• We require Service Providers to agree to take reasonable steps to keep the Personal Data that we provide to them secure. We do not authorize them to use or disclose your Personal Data except in connection with providing their services.
• Affiliates. We may disclose information to current or future affiliates or subsidiaries for purposes consistent with this Privacy Notice.
• Government entities. We may share your data if we believe that disclosure is reasonably necessary to comply with a law, regulation, legal, or governmental request; to respond to a subpoena, court order, warrant, or other legal process; to enforce applicable Terms of Use or this Notice, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or PureCloudOps ; to detect, prevent, or otherwise address, security or technical issues, illegal, or suspected illegal activities (including fraud); or as evidence in litigation in which we are involved, as part of a judicial or regulatory proceeding. In this process, PureCloudOps is committed to maintaining individuals’ privacy, and all such disclosures are carefully reviewed to ensure their legitimacy, and if disclosure is required, that only the necessary information is provided or that the request is challenged accordingly. Unless prohibited by law, PureCloudOps will inform you of a government request it has received.
• Authorized Agents. If you are using PureCloudOps as a paid member of an organization or using your organization’s email domain (thereby representing yourself as a member of the organization), we may share your email address, plan information, and data within your account with an authorized agent of your company upon your company’s request for them to administer the account for the company.
• Reorganization Event. We may, because of a sale, merger, consolidation, change in control, transfer of assets, reorganization, or liquidation of our company (a "Reorganization Event"), transfer or assign your Personal Data to parties involved in the Reorganization Event. You acknowledge that such transfers may occur and are permitted by and subject to this Privacy Notice.

Your Rights and Choices.

Depending on your relationship with PureCloudOps, you may exercise your rights and choices in the following ways:

• E-mail. As described above, if you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email itself. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving marketing communications from us, we may continue to send to you service-related emails which are not available for opt-out. If you do not wish to receive any service-related emails from us, you have the option to delete your account.
• Cookies. You may also refrain from providing or may withdraw your consent for Cookies via your browser settings. Your browser’s help function should contain instructions on how to set your computer to accept all Cookies, to notify you when a Cookie is issued, or to not receive Cookies at any time. Please keep in mind that certain Cookies are required to authenticate Users as well as perform some actions within PureCloudOps (such as to pay for an event as an Invitee via PureCloudOps), so to use the Website, some strictly necessary Cookies are required. You may also manage the use of targeting, performance, and functional cookies on this website by clicking the Cookie Settings link located on the footer of this page.
• Third-party analytics services. Some of the Service Providers we use provide the ability to opt-out.
• Google Analytics. You may opt out of Google Analytics’ services using the Opt-Out feature on their website. The Google Analytics service is provided by Google Inc. You can opt-out from Google Analytics service from using your information by installing the Google Analytics Opt-out Browser tool: https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

Additional Rights. Depending on where you live, you may have the following rights, subject to any applicable exemptions or limitations: • The right to know and access your Personal Data, such as the categories of Personal Data we have collected, the sources of Personal Data, the purposes of collection, and how we used, disclosed, sold, or shared Personal Data;

• The right to correct inaccurate Personal Data that we maintain about you; • The right to delete your Personal Data under specific circumstances;
• The right to opt out of the sale or sharing of your Personal Data, as such terms are defined by applicable laws;
• The right to object or opt out of certain types of processing, such as targeted advertising, direct marketing, and certain types of profiling and automated decision-making;

The right to request the restriction of processing of your Personal Data;

• The right to data portability, which means requesting a copy of your Personal Data in an accessible format;
• The right to withdraw your consent under certain circumstances; and
• The right to lodge a complaint with the relevant data protection supervisory authority. Where applicable, you can find contact information for your data protection supervisory authority on the European Data Protection Board’s website, https://edpb.europa.eu/about-edpb/about-edpb/members_en, or through other publicly available sources.

If you are in California and access the Website, our use of certain cookies could be considered a “sale” or “share” under the CCPA/CPRA. If you are a California or Virginia resident, you may opt out of use of cookies and other technologies for targeted advertising purposes by navigating to the “Opt Out of Targeted Advertising – Do Not Sell or Share My Personal Information” link in the footer of the Website or clicking through the option in the banner that appears when you first visit our website.

To the extent any of the above rights are applicable, you may exercise your rights by contacting us via email. We will take steps to verify your identity before processing certain requests. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected Personal Data. If you have an Account with us, we will use our existing Account authentication practices to verify your identity. If you do not have an Account with us, we may request additional information about you to verify your identity. We will only use the Personal Data provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.

You may be able to use an authorized agent to submit a rights request on your behalf. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Personal Data, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.

Certain laws may give you a right to appeal any denials of your request to exercise your rights. If we deny your request and you would like to submit an appeal, please contact us via email.

Note on Third-Party Links.

Our Website may contain links to third-party websites and applications. Subject to your opt-out or consent preferences, we may also use third-party advertisers, ad networks, and other advertising, marketing, and promotional companies, to serve advertisements on our Website. Any access to and use of such linked websites and applications is not governed by this Notice but instead is governed by the privacy policies of those third parties. We do not endorse these parties, their content, or any products and services they offer, and we are not responsible for the information practices of such third-party websites or applications.

Security and Storage of Information.

Given the nature of communications and information processing technology, there is no guarantee that Personal Data will be absolutely safe from access, alteration, or destruction by a breach of any of our physical, technical, and managerial safeguards. However, PureCloudOps takes the security of your Personal Data very seriously. We work hard to protect the Personal Data that you provide from loss, misuse, unauthorized access, or disclosure and we have taken reasonable steps to help protect the Personal Data we collect.

You should also take steps to protect against unauthorized access to your device and account by, among other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

We retain the Personal Data we collect for so long as is reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations (including any exemptions or exceptions contemplated by law), and for any applicable statute of limitations periods for the purposes of bringing and defending claims.

Users Outside the USA.

Our application and database servers are located here in the United States.

If you are an individual located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States with laws and regulations governing Personal Data collection, use, and disclosure that differ from United States laws, please be aware that information we collect (including through the use of methods such as Cookies and other web technologies) will be processed and stored in the United States or in other countries where we or our third-party Service Providers have operations. By submitting your Personal Data to PureCloudOps and using PureCloudOps , you expressly consent to have your Personal Data transferred to, processed, and stored in the United States or another jurisdiction which may not offer the same level of privacy protection as those in the country where you reside or are a citizen. (For a list of applicable jurisdictions, you may check our subprocessors list.)

In connection with the operation of its Website, PureCloudOps may transfer your Personal Data to various locations, which may include locations both inside and outside of the European Economic Area. We rely on Standard Contractual Clauses and the UK Addendum to legally transfer Personal Data submitted relating to individuals in the European Economic Area, the United Kingdom and Switzerland.

Dispute Resolution.

Details regarding PureCloudOps ’s dispute resolution process are available in the PureCloudOps Terms of Use.

Response to Requests.

For an explanation of the rights you may have as a California resident, please see the Your Rights and Choices section above. We will attempt to respond to California Resident requests in as timely a fashion as possible. In the event of delays over 45 days, we will inform you of the reason and extension period in writing. If you have an account with us, we may deliver our written response to that account. Any disclosures we provide will only cover the 12-month period preceding the verifiable receipt of a California Resident’s request. The response we provide will explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before fulfilling your request.

Shine the Light.

This Privacy Notice describes how we may share your information, including for marketing purposes. California residents are entitled to request and obtain from us once per calendar year information about any of your Personal Data shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us via email. Changes to this Notice.

This Notice is current as of the Effective Date set forth above. This Notice may change if there is a material change to the way information is handled at PureCloudOps , or to clarify our Notice or adjust clerical errors. If any changes are made, we’ll post them on this page, so please be sure to check back periodically. If you continue to use PureCloudOps after those changes are in effect, you agree to the revised Notice. Contacting Us.

If you have any questions or comments about this Notice or anything related to privacy, please contact us via email.

You may also write to us at:

Attn: Privacy Department
Pure Cloud Ops Corp
1700 Rockville Pike, Suite 235
Rockville MD 20852 USA